Frequently Asked Questions
Everything you need to know about HockeyShot products, shipping, and training gear.
What is the standard shipping time for hockey tiles and goals?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within North America.
Can your synthetic ice tiles be used outdoors?
Yes, our synthetic ice tiles are UV protected and designed to withstand various weather conditions. However, we recommend keeping them clear of debris and snow for the best skating experience.
Do you offer a warranty on shooting pads and goals?
We stand by our quality. Most HockeyShot branded products come with a 1-year limited warranty against manufacturing defects to ensure your training never stops.
What is your return policy for unused training gear?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that oversized items may be subject to a restocking fee.
Are the shooting targets compatible with non-HockeyShot goals?
Our targets and shooters tutors are designed with adjustable heavy-duty straps, making them compatible with most standard 72-inch regulation-sized hockey goals.
Do you offer team or bulk discounts?
Yes, we provide special pricing for hockey associations, training centers, and teams. Please contact our sales team directly for a custom quote on bulk orders.